We will offer a refund or exchange (if stock available) on any unused goods (faulty or otherwise) within 28 days of dispatch.
Please send your package back to the addresses listed below:
Customers in Switzerland: Whitebook GmbH, Fligutstrasse 14, CH-8872 Weesen, Switzerland
Customers in Europe and Rest of World: Whitebook, Fritz-Arnold Strasse 21, D-76467 Konstanz, Germany
Customers in USA, Canada, Mexico: Whitebook LLC, 11 Broadway, Suite 768, New York, NY10004
Customers in Japan: 原田慶子 140ー0011 東京都品川区東大井 3-23-5 ホワイトブック
Handcrafted in Switzerland with Quality in mind.
Only world class materials are used for the production of Whitebook Tailored Notebooks.
Every Whitebook is manufacured with love and care for the people making and using it, as well as for the environment we live in.
Whitebook Tailored Notebooks comes with a 12 months guarantee for any defect - be it paper, elastic bands or leather cover.
Simply take a picture of the defect and mail it to firstname.lastname@example.org. You will receive immediate exchange or instruction to send your Whitebook back for repair.
If the items you return are faulty then we will bear the cost and of their return. You will not be re-charged for delivery of a replacement item.